Appropriation and use of Scientific and Technical Information by Postgraduate Learners in the Arts and Humanities at the University of Kinshasa: Results of Surveys Conducted in the Faculty Library from 2017 to 2022

The data collected from our surveys carried out among a sample of 29 learners out of 97 enrolled in postgraduate studies at the Faculty of Arts and Humanitaries of the University of Kinshasa during a period from 2017 to 2022 show that 7 of them, i.e. 24.14% frequent the Faculty Library to access its documentary holdings in order to elaborate their various scientific works; 5 learners, i.e. 17.24% frequent it sometimes to exploit only its reading room while 17 learners, i.e. 58.62% never frequent it. To achieve this, we used bibliological systemics, ethnography, participant observation, documentary, questionnaire and interview as the methodology. As a result, the quality of the services and documentary offer of this documentary institution does not meet the expectations of students of scientific and technical information. Hence the need for such a reflection aimed at proposing new perspectives, a guarantee for an improvement of the documentary system of the University of Kinshasa in general and of the Faculty of Arts and Humanitaries in particular.