Staff Motivation in Academic Libraries: A Case Study of the Gambia National Library

This study investigates staff motivation at the Gambia National Library and its impact on employee performance and service delivery. Motivation is shown to be crucial for institutional effectiveness, yet a significant gap exists between staff expectations and current motivational practices. Demotivating factors include poor communication, limited recognition, few career progression opportunities, and underinvestment in staff development. Using a quantitative descriptive design, structured questionnaires were administered to 45 permanent staff members (90% of the workforce). The study assessed motivational factors such as recognition, supervision, remuneration, training, and promotion, and measured workforce effectiveness through staff morale, task completion, and productivity. Data analysis revealed a strong positive correlation between motivation and performance (Pearson’s r = 0.72, p < 0.01). Recognition (82%), training (76%), and promotion (68%) were identified as key motivators, though only 44% were satisfied with remuneration. Staff with higher motivation were 35% more likely to meet or exceed performance targets. Findings confirm that both intrinsic and extrinsic motivators are vital for staff effectiveness. Leadership style, organisational culture, and participatory decision-making also play important roles. The study recommends transparent communication, regular training, merit-based rewards, and a supportive work environment to sustain motivation and improve institutional outcomes.