Cloud Based Property Management System: Enhancing Real Estate Operation and Tenant Experience

This study presents the development and evaluation of a cloud-based property management system (PMS) designed to enhance operational efficiency, data security, and tenant satisfaction for real estate businesses in Region XII, Philippines. Using a descriptive research design and Likert-scale survey data from JC Hotel and Convention Center staff, the system was assessed across four dimensions: usability, security, operational efficiency, and tenant experience. Results showed consistent positive ratings, with security (mean = 3.50) as the highest-performing factor. Key system features include automated billing, secure access controls, and realtime tenant communication. The findings confirm the potential of cloud- based PMS as a scalable, cost-effective solution that addresses traditional inefficiencies while meeting cybersecurity standards.