Develop an Extended Model for Effective of Online Medical Consultation on the Performance of Hospital and Clinics Case Study: Chuk

This study presents groundbreaking findings on the development and evaluation of an extended model for an online medical consultation system, designed to improve the operational performance of hospitals and clinics. By leveraging interdisciplinary research in healthcare management, information systems, and patient engagement, the proposed framework provides a detailed understanding of how online medical consultations can be integrated into traditional healthcare environments. Key factors influencing the system's effectiveness, including technological infrastructure, patient satisfaction, healthcare outcomes, operational efficiency, and financial sustainability, are thoroughly explored. Data collection and analysis were conducted using Google Colab and Python, enabling efficient handling and interpretation of large datasets. The research draws insights from literature reviews and field responses, highlighting the need for a centralized online consultation system that connects regional hospitals—specifically Masaka, Kibagabaga, and Nyarugenge—with CHUK (the Centre Hospitalier Universitaire de Kigali). This system ensures seamless access to and sharing of patient information, thereby improving healthcare service delivery for patients, particularly those located far from major healthcare facilities. The findings and practical recommendations presented in this study offer valuable insights for healthcare administrators, policymakers, and IT professionals seeking to enhance telemedicine solutions and adopt innovative approaches for patient-centered care in the digital era.