AI and Bureaucracy: Opportunities and Risks in Automated Decision-Making

Public administration is changing as a result of the quick incorporation of AI into bureaucratic frameworks. The increasing use of automated decision-making in government systems is critically examined in this essay, with special attention paid to how it affects accountability, efficiency, and public participation. Although artificial intelligence (AI) has the potential to improve policy execution and streamline administrative processes, it also presents problems like decision-making opacity, potential biases, and the deterioration of human judgment in governance. The paper makes the case for a balanced strategy— one that makes use of technology without sacrificing democratic principles and institutional integrity—by concentrating on both international developments and the Indian experience.